We want you to buy ProSTB only once you know it works for you — which is exactly why every install includes a 3-day free trial with full functionality. Please use the trial to confirm your portal connects and plays before purchasing.
ProSTB is digital content delivered immediately. Under EU/Dutch consumer law, when you buy digital content and ask to access it right away, you acknowledge that you lose the standard 14-day right of withdrawal once delivery/unlocking begins. Because the trial already lets you test everything beforehand, the full purchase is generally non-refundable.
We still want happy customers. We will consider a refund if:
Refunds are not provided for issues outside the app, such as your IPTV provider being offline, an expired or invalid portal/subscription, or network problems.
Email appsforcomfort@gmail.com within 14 days of purchase with your order number and a short description of the problem. Payments and any approved refunds are processed by Lemon Squeezy, our Merchant of Record.